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Locations

5801 Norris Canyon Road
Suite 230
San Ramon, CA 94583

Phone: (925) 275-9966
Fax: (925) 275-9823

Patient Information PDF Print E-mail

How do I schedule an Office Visit?
Please call (925) 275-9966 and Press 3 to speak with a Receptionist to schedule your next appointment.
If you know your insurance requires a referral from your primary care physician, please contact your primary care physician and request it from them.  They can fax us the referral directly to: (925) 275-9823.  We require a referral in order to schedule all procedures.
 
What should I bring to my first visit?       Click here for Patient Forms
Bring your referral from your primary care physician, your insurance card, a list of medications you are taking, copies of test, lab, or x-ray results that may be relevant to your symptoms, your copayment, and your completed Patient Information form and Health Questionnaire. 
Click here for detailed information about Your First Visit.

Who may I call if I have a question about my procedure?
You can contact our Procedure Schedulers by calling (925) 275-9966 and pressing 5.
 
How do I get my test results?
Results are usually not available for up to 14 business days after the test is performed.  Please contact our office at (925) 275-9966, and press 4 and leave a message.  Your physician will call you back.  Alternatively, you can call the Receptionist by pressing 3 to make an appointment, or leave a message for your physician to contact you with your results a couple of weeks after your procedure.
 
Who may I call if I have a question about my bill?
You can contact our Billing Department by calling (925) 275-9966 and press 2.
 
May I be billed for my copayment?
Your insurance carrier requires that you pay your copayment at the time of service.  We accept Check, Cash, VISA, MasterCard, or Debit card.  (Please note that there is a $25.00 service charge on all returned checks.) 
 
How do I get my medication refills?
Call your pharmacy to request a renewal of your prescription.  They will contact us to renew your prescription.  We may request that you come in to see your physician.  Please request your refill at least 3 business days before your prescription runs out.  More insurance companies are requiring pre-authorization of medications so please allow us adequate time to receive approval for your renewals.  If you have any questions regarding medication instructions, please contact the office at (925) 275-9966 and press 3 to speak with a Receptionist.

Who should I contact if I have a questions about my medications before my procedure?
Contact your pharmacist if you have any questions about the blood-thinning properties of your medication.  Click here for a link to our Guide to Products Containing Aspirin
 
How can I obtain a copy of my medical records?
Complete the Authorization for Release of Information.  Tri Valley Gastroenterology charges a minimum of $15.00 to copy medical records.

Click here for Patient Forms

HIPAA Acknowledgement

Brief Privacy Practices

Procedure Patient Questionnaire
 
Click here to download Adobe Acrobat to view our forms  

 
Copyright (c) 2006 Tri Valley Gastroenterology